NEED TO RETURN OR EXCHANGE AN ITEM? NO PROBLEM.
We accept returns and exchanges according to the following terms:
- Custom-made gear is non-returnable (Custom Frame Bags, gear modified to your specifications, or Pro Custom Program pieces, for example)
- All returned items must be brand-new, never used, and absolutely squeaky clean (so make sure your bike is clean before trying gear out)
- All returns must be requested within 30 days of order date, and received at Bedrock HQ within 10 days of RA# being sent
- All returns and exchanges must be pre-authorized - simply send us an email at email@example.com telling us what piece you'd like to return and the reason, and we'll get an RA# back to you
- You are responsible for shipping costs both ways
- Please choose your Bedrock gear carefully - read all the specifications, install instructions, etc. - so that you have the best chance of receiving gear that will work for your purposes!